{"id":7660,"date":"2023-03-06T15:47:09","date_gmt":"2023-03-06T15:47:09","guid":{"rendered":"https:\/\/www.gites-dordogne-sarlat.fr\/faq-frequently-asked-questions\/our-general-terms-and-conditions\/"},"modified":"2025-01-22T11:33:20","modified_gmt":"2025-01-22T11:33:20","slug":"our-general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.gites-dordogne-sarlat.fr\/en\/faq-frequently-asked-questions\/our-general-terms-and-conditions\/","title":{"rendered":"Our general terms and conditions"},"content":{"rendered":"\t\t
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GENERAL TERMS – Camping Les Ventoulines<\/span><\/strong><\/p>\n

– 1. RESERVATION. Elle devient effective lors de la r\u00e9ception de l\u2019acompte
repr\u00e9sentant 30% du montant du s\u00e9jour. En cas de paiement de l\u2019acompte par
virement ou ch\u00e8que, le contrat sign\u00e9 vous sera demand\u00e9, soit accompagnant le
ch\u00e8que, soit par mail en pdf. Toute r\u00e9servation est nominative et ne peut, en aucun
cas, \u00eatre c\u00e9d\u00e9e ou sous-lou\u00e9e. Le num\u00e9ro de locatif attribu\u00e9 lors de la
r\u00e9servation n\u2019est pas garanti (le type de locatif est garanti). Il peut \u00eatre
modifi\u00e9 en fonction des imp\u00e9ratifs de planning. La r\u00e9servation est conserv\u00e9e 48
heures apr\u00e8s la date d\u2019arriv\u00e9e pr\u00e9vue. Pass\u00e9 ce d\u00e9lai, elle sera annul\u00e9e, et la
somme vers\u00e9e restera acquise au Village des Ventoulines. <\/span><\/p>\n

No refunds will be given for late arrivals or early departures.<\/span><\/p>\n

– 2.INSURANCE. It is the customer’s responsibility to take out insurance for the rental
and liability insurance. Cancellation insurance: see cancellation <\/span><\/p>\n

– 3.CANCELLATION. In the event of cancellation for any reason whatsoever, the deposit paid will not be reimbursed.
will not be reimbursed. We therefore advise you to take out cancellation insurance
insurance from your insurer. Otherwise, we suggest you contact
the GRITCHEN company, with whom we have a partnership. <\/span><\/p>\n

For groups, see specific paragraph.<\/span><\/p>\n

– 4. CAPACITE D’HEBERGEMENT. Le contrat est \u00e9tabli pour une capacit\u00e9 d\u2019h\u00e9bergement maximum.
Si le nombre de participants d\u00e9passe la capacit\u00e9 d\u2019accueil, le prestataire peut
refuser les clients suppl\u00e9mentaires, le contrat \u00e9tant alors r\u00e9put\u00e9 rompu du
fait du client. Dans ce cas, le prix de location reste acquis. <\/span><\/p>\n

– 5. ANIMAUX. Les animaux ne sont admis qu\u2019apr\u00e8s discussion t\u00e9l\u00e9phonique. Dans le cas o\u00f9 votre
animal ait \u00e9t\u00e9 accept\u00e9, son s\u00e9jour est tarifi\u00e9 49 euros. Si c\u2019est un chien, il
doit imp\u00e9rativement \u00eatre tenu en permanence en laisse y compris sur votre
terrasse et les crottes doivent \u00eatre ramass\u00e9es. <\/span><\/p>\n

– 6. ARRIVEES ET DEPARTS. Les arriv\u00e9es se font entre 16h et 21h. Les d\u00e9parts ont lieu entre
7h et 10h. Le RV pour l\u2019\u00e9tat des lieux (15 minutes) doit \u00eatre pris la veille en
s\u2019inscrivant sur le tableau pr\u00e9vu. <\/span><\/p>\n

-7. ESPACE AQUATIQUE. Cet espace est un lieu de d\u00e9tente, il doit rester calme. <\/span><\/p>\n

Les shorts  de bain sont interdits. Les enfants doivent
imp\u00e9rativement \u00eatre accompagn\u00e9s par un de leurs parents (ou par leur
responsable si c\u2019est un groupe). Le sauna et le spa sont accessibles aux plus
de 16 ans uniquement. Aucune nourriture et boisson ne sont autoris\u00e9es dans
l\u2019espace aquatique. Tout manquement \u00e0 ces r\u00e8gles conduira \u00e0 l\u2019exclusion des
personnes de cet espace. <\/span><\/p>\n

 -8. MENAGE. L\u2019option \u00ab m\u00e9nage fin de s\u00e9jour \u00bb co\u00fbte 60 euros.  <\/span><\/p>\n

Even with this service, the apartment must be returned
with the oven, dishwasher, refrigerator and garbage cans emptied and
cleaned. For 2 nights only, cleaning is charged at 40 euros. <\/span><\/p>\n

– 9. CAUTIONS. Un d\u00e9p\u00f4t de garantie d\u2019un montant de 360\u20ac par logement sera lev\u00e9 le jour de la
possession des lieux et d\u00e9pos\u00e9 de la mani\u00e8re suivante : <\/span><\/p>\n

– un ch\u00e8que de caution de 300\u20ac pour garantir de la restitution de l’h\u00e9bergement en bon \u00e9tat, <\/span><\/p>\n

– un ch\u00e8que de caution de 60\u20ac  qui sera encaiss\u00e9 si le
m\u00e9nage de fin de s\u00e9jour n\u2019est pas effectu\u00e9 correctement. Dans le cas o\u00f9
l’option “m\u00e9nage de fin de s\u00e9jour” aura \u00e9t\u00e9 choisie et r\u00e9gl\u00e9e, ce
deuxi\u00e8me ch\u00e8que de caution ne sera pas demand\u00e9. <\/span><\/p>\n

– 10. EQUIPEMENTS CASSES OU DEROBES. En cas de casse (locatif, mobilier, vaisselle,
\u00e9quipements…), le client aura \u00e0 r\u00e9gler le montant de la facture \u00e9tablie par
un professionnel, correspondant au remplacement ou \u00e0 la r\u00e9paration. La casse
non signal\u00e9e et le vol seront factur\u00e9s deux fois ce montant. <\/span><\/p>\n

– 11. REGLEMENT INTERIEUR. Le client s\u2019engage \u00e0 se conformer aux dispositions du
r\u00e8glement int\u00e9rieur affich\u00e9 au village de vacances. En particulier, le silence
doit \u00eatre total entre 23 h et 8 h. Le client s\u2019engage \u00e0 se conformer \u00e0 cette
consigne et \u00e0 la faire respecter par l\u2019ensemble de sa famille ou de son groupe.
A noter qu’il est interdit de monter une tente sur l\u2019emplacement d\u2019un chalet. <\/span><\/p>\n

– 12. DROIT A L’IMAGE. Le client accorde son droit \u00e0 l\u2019image au village des Ventoulines pour
sa communication sauf s’il fait sp\u00e9cifiquement la d\u00e9claration inverse. <\/span><\/p>\n

– 13. OUBLI et VOL. En cas d’oubli d’un ou de plusieurs objets, les frais de retour seront \u00e0
la charge du client, factur\u00e9s 50 euros par tranche de 5 kg. Les biens du client
sont sous son enti\u00e8re responsabilit\u00e9 et aucune plainte ne pourra \u00eatre re\u00e7ue
concernant un vol. <\/span><\/p>\n

– 14. RESPONSABILITE. Les activit\u00e9s diverses (animations, sorties accompagn\u00e9es,
utilisation des piscines et des aires de jeux\u2026) s\u2019effectuent sous votre enti\u00e8re
responsabilit\u00e9. Les enfants sont en permanence sous la responsabilit\u00e9 de leurs
parents ou de leur responsable dans le cas d\u2019un groupe. <\/span><\/p>\n

-15. FOURNITURES. Une fois par semaine sont fournis : une serviette de toilette, une
taie d\u2019oreiller et une paire de draps par personne, un tapis de bain par salle
d\u2019eau, un rouleau de papier toilette par WC. Les oreillers et couettes sont
\u00e9galement fournis. <\/span><\/p>\n

-16. RESTAURATION ET BOULANGERIE. En juillet\/ao\u00fbt, nous vous proposons un service de
restauration rapide tous les soirs sauf le lundi et un service boulangerie tous
les matins (sur r\u00e9servation la veille).   <\/span><\/p>\n

-17. LITIGE – MEDIATION DE LA CONSOMMATION. En cas de litige entre le Client et l\u2019entreprise,
ceux-ci s\u2019efforceront de le r\u00e9soudre \u00e0 l\u2019amiable (le Client adressera une
r\u00e9clamation \u00e9crite aupr\u00e8s du Vendeur). A d\u00e9faut d\u2019accord amiable ou en
l\u2019absence de r\u00e9ponse du professionnel dans un d\u00e9lai raisonnable d\u2019un mois, le
Client consommateur au sens de l\u2019article L.133-4 du code de la consommation a
la possibilit\u00e9 de saisir gratuitement, si un d\u00e9saccord subsiste, le m\u00e9diateur
comp\u00e9tent inscrit sur la liste des m\u00e9diateurs \u00e9tablie par la Commission
d\u2019\u00e9valuation et de contr\u00f4le de la m\u00e9diation de la consommation en application
de l\u2019article L.615-1 du code de la consommation, \u00e0 savoir : La Soci\u00e9t\u00e9
M\u00e9diation Professionnelle – www.mediateur-consommation-smp.fr – 24 rue Albert
de Mun – 33000 Bordeaux. <\/span><\/p>\n

– 18 GROUPS ONLY <\/span><\/p>\n

a. A single invoice will be issued for gite rental and catering.
The 30% deposit will be calculated on the accommodation and catering provided. <\/span><\/p>\n

b. Balance  <\/span>is due one month before arrival.<\/span><\/p>\n

c. For cancellations made less than one month before the holiday, the full amount is due. For cancellations made more than one month before the arrival date, the 30% deposit is due. It is the customer’s responsibility to take out cancellation insurance (see paragraph 3). <\/span> <\/span><\/p>\n

d. For groups choosing catering services, breakfast includes: unlimited coffee from a percolator, unlimited cold milk from a carafe, tea bags, powdered chocolate, jam and butter in individual portions, baguette or ball of bread. It is served from 8:30 am to 9:30 am. <\/span><\/p>\n

e. In the case of picnics, lunch is served as a buffet after breakfast, and everyone prepares their own picnic. Disposable boxes are provided, but please feel free to be eco-responsible and bring your own washable boxes. <\/span><\/p>\n

f. Dinner starts at 7:30 pm. The restaurant closes at 9.30pm, unless the room has been rented by the group, in which case it closes at 1am. <\/span><\/p>\n

d. Half-board and full-board groups benefit from a cleaning service included. <\/span><\/p>\n

 <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

GENERAL TERMS – Camping Les Ventoulines
\n– 1. RESERVATION. Elle devient effective lors de la r\u00e9ception de l\u2019acompterepr\u00e9sentant 30% du montant du s\u00e9jour. En cas de paiement de l\u2019acompte parvirement ou ch\u00e8que, le contrat sign\u00e9 vous sera demand\u00e9, soit accompagnant lech\u00e8que, soit par mail en pdf. Toute r\u00e9servation est nominative et ne peut, en aucuncas, <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":7568,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7660","page","type-page","status-publish","hentry"],"yoast_head":"\nOur general terms and conditions<\/title>\n<meta name=\"description\" content=\"A simple set of rules for well-organized vacations in a friendly, respectful atmosphere.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gites-dordogne-sarlat.fr\/en\/faq-frequently-asked-questions\/our-general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our general terms and conditions\" \/>\n<meta property=\"og:description\" content=\"A simple 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